Refund policy

Return & Refund Policy

30-Day Return Period

We offer a 30-day return policy. You have 30 days from the date of delivery to submit a return request.
Any request submitted after this period will not be accepted.

Return Eligibility

To be eligible for a return, the item must meet all of the following conditions:

  • Unused, undamaged, and in its original packaging

  • All original accessories included

  • Valid proof of purchase provided

Items that are used, damaged, incomplete, or not returned in their original condition may be refused or subject to a partial refunded,depending on the condition of the item upon inspection

Return Authorization

All returns require prior written authorization.

To request a return, please contact us at:
support@imayoma.com

Returns sent without prior approval will not be accepted.
The return address will be provided after authorization.

Return Shipping Costs

  • Return shipping costs are the responsibility of the customer

  • Original shipping fees are non-refundable

  • Exceptions apply only in cases of defective or incorrect items

Damaged or Incorrect Items

If your order arrives damaged or incorrect, you must notify us within 48 hours of delivery.

  • Clear photo or video evidence is required

  • The order number must be provided

Claims submitted without evidence or outside this timeframe will not be accepted.

Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Gift cards

  • Personalized products
  • Opened or used hygiene or personal care items ,for health and safety reasons

Exchanges

We do not offer direct exchanges.

To receive a different item, please return the original item (after approval) and place a new order.

EU Right of Withdrawal

For orders delivered within the European Union, customers may exercise their legal right of withdrawal within 14 days of delivery, in accordance with applicable EU regulations.

  • Items must be unused and in original condition

  • Proof of purchase is required

  • Return shipping costs remain the responsibility of the customer

Refunds

All returned items are inspected upon receipt.

  • Approved refunds will be issued to the original payment method

  • Processing time: 5–10 business days

  • Bank or payment provider processing times may vary

Abuse & Fraud Prevention

We reserve the right to refuse refunds in cases of suspected abuse, fraud, or violation of our policies, in accordance with applicable laws and payment provider regulations.